Transportation

Transportation is an exacting, fast-paced, no-excuses business. That’s why Voiceware offers such a no-excuses unified communications system—tough, fast, and ultra-resilient. From business phone service to collaboration to our enterprise-grade Call Center, we have what it takes to help your business grow.

• Phones that get calls and faxes through, in the office or on the road.
• Mobile Apps that work on smartphones, tablets, and laptops.
• Low international calling rates.
• Teleconferencing, web chat, and video conferencing to unite your company despite vast distances.
• Call centers solutions for heavy customer contact.
• Analytics that depict how your customer service group is performing at all times.
• Call Routing supervision features that allow designated staff to control call routing for call queues in real-time
• Real-time metrics that depict how, when and who answered your call center calls with average hold time, average talk time, talk time, wrap-up time and much more
• Online help at your fingertips to help you manage your transportation business as you grow
• Secure and scalable connectivity to branch offices and data centers.
• Cost-effective enterprise-wide communications that ensure your business never misses a call.
• Allow for faster call handling of logistic customer service routing
• Your transportation company is immediately accessible via a “live” person or an IVR menu that allows for immediate call handling.
• Review transportation call handling stats per agent. Know what is really taking place when customers call into your business
• Observe hold time, average call time, average talk time, missed calls, calls dropped using date ranges
• Record agent calls and provides “live” feedback for coaching and skills training
• Learn about cyclical business with call stats that depict when, how and who handled your calls – never miss another opportunity