Transportation is an exacting, fast-paced, no-excuses business. That’s why Voiceware offers such a no-excuses unified communications system—tough, fast, and ultra-resilient. From business phone service to collaboration to our enterprise-grade Call Center, we have what it takes to help your business grow.
- Phones that get calls and faxes through, in the office or on the road.
- Mobile Apps that work on smartphones, tablets, and laptops.
- Low international calling rates.
- Teleconferencing, web chat and video conferencing to unite your company despite vast distances.
- Call centers solutions for heavy customer contact.
- Analytics that depict how your customer service group is performing at all times.
- Call Routing supervision features that allow designated staff to control call routing for call queues in real time
- Real time metrics that depict how, when and who answered your call center calls with average hold time, average talk time, talk time, wrap-up time and much, much more
- Online help at your fingertips to help you manage your transportation business as you grow
- Secure and scalable connectivity to branch offices and data centers.
- Cost-effective enterprise-wide communications that ensure your business never misses a call.
- Allow for faster call handling of logistic customer service routing
- Your transportation company is immediately accessible via “live” person or an IVR menu that allows for immediate call handling
- Review transportation call handling stats per agent. Know what is really taking place when customers call into your business
- Observe hold time, average call time, average talk time, missed calls, calls dropped using date ranges
- Record agent calls and provide “live” feedback for coaching and skills training
- Learn about cyclical business with call stats that depict when, how and who handled your calls – never miss another opportunity