Hosted Call Center
Our business Phone System with added features for power call center users and supervisors.
Engaging Customer Experiences for Modern Support Services
Deliver an exceptional experience to your customers every time with our powerful call center features designed to increase efficiency and productivity.
With our hosted call center services from Voiceware, our customers have everything they need to support their own staff, teams and department locations with expanded reporting and analytics.
Give Customers Efficiency & Flexibility
Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.
Custom display wallboards on your PC monitor or a TV for the whole team to see. Track data sets that matter most to your teams — whether it be charts, gauges, grids, notes, or even iFrames. Share boards with an agent, a team, or the whole call center.
- Unlimited boards.
- Unlimited possibilities.
- Easy to Use Agent & Supervisor Portals.
Both Agents and Supervisors are set up with their own intuitive user portals
Supervisors can see how many agents are on a call, how many calls are waiting and dynamically make changes based on current needs. Supervisors also have access to real-time insights, as well as historical data.
Listening and whisper permissions allow you to coach your agents as necessary and barge when you need to jump in and support your agent on a call.
Queue flexibility enables supervisors to strategize how to best utilize their agents. Queues can be set up based on availability or a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text. This is the future and Voiceware delivers it.
All the features you need in one system
Host reliable web meetings with voice or video conferencing through the same system you use to call or chat.
Chat with your co-workers in real-time to get updates fast through Voiceware instant messaging.
Send text messages to any mobile device right from our cloud-based platform, or through the mobile app.
Work from anywhere using our web phone. Just open your preferred browser and connect your headset.
Communicate with clients and colleagues on the go. With the Voiceware mobile app, your “home office” is wherever you need it to be.
Integrates seamlessly with the software and tools you already use.
- Mobile Apps (iOS, Android)
- Windows Browser App
- Safari Browser App
- Real-time Analytics
- Call Quality Monitoring
- Screen Sharing
- API Access
- SMS-Text Call Queueing
- Voice Recognition IVRs
- Text to Speech Greeting Generators
- Skill-based Call Routing
- HD voice & HD video
- Professional installation
- HIPAA compliance BA agreement