Features

Features

Extension Dialing

 

VoIP Systems USA Hosted PBX can support 2, 3, 4 or larger digit extension dialing

Blind Transfer

 

Transfer a call to another Extension, Call Group, or Phone Number without announcing the party being transferred

Call Hold

 

Allows you to place calls on hold, play music or a commercial while the Caller is On Hold

Incoming Caller ID Routing

 

Route calls from a unique DID Number to any Auto Attendant, Call Group, Call Queue, Extension, or Phone Number

No Answer Call Forwarding

 

Automatically forwards your calls to an Extension, Phone Number or Ring Group

Incoming DID Routing

 

Route calls based on the number that was dialed where calls may be routed to an Auto Attendant, Call Group, Call Queue, Extension, or Phone Number

Busy Call Forwarding

 

Automatically forwards your calls to an Extension, Phone Number or Ring Group

Do Not Disturb

 

A desktop phone feature that simulates a phone being off-hook sending all calls directly to voicemail

Call Waiting Indicator

 

Indicates Incoming Call and Caller ID while another call is in process

Automatic Call Distribution

 

Used to route calls in a call center environment to the appropriate agents, based on factors such as time availability and priority levels

Speed Dial

 

A service & phone feature that automates the dialing of pre-determined phone numbers

Call Queue

 

Call queues are used to route calls in a first-In first-out manner to the appropriate Call Group or Extension

Call Forwarding

 

Forward your calls locally or remotely using the phone or Web Portal

Call Scheduling

 

Allows routing decisions based on time and date with multiple scheduling options available

Office Intercom

 

Dial another user’s extension by activating the phone or overhead speaker to make an announcement

Web Portal

 

Web based user interface that allows users to configure their Hosted IP Phone System to create Call Groups, view Call Detail Records, Billing Information, and more

Conference Calling

 

After making or receiving a call, a user may conference in any third party or more for a Conference Call

Voicemail to Email

 

After a voicemail is received, a WAV File that can be played on your PC or Mobile Device is sent to your email including the Date, Time & Duration of the Call

Conference Bridge

 

Multiple on-site and outside callers can simultaneously participate in password-protected Conference Calls

Voicemail to SMS

 

Enter an SMS address in the Portal and the System will send a shorter text message to your device

Auto Attendant Answering

 

Setup a telephone number to dial directly to an Auto Attendant where callers are then presented with predefined options

Incoming Call Blocking

 

Block Phone Numbers disabling them from calling your Hosted IP Phone System

Live Person Answering

 

Setup a telephone number to ring a specific extension first or a Call Group to enable sequential or simultaneous rings

Call Recording

 

Selectively record calls for training or documentation purposes

Direct Inward Dialing

 

Set up a telephone number to dial directly to a desktop phone or extension

On Hold Music

 

Use default on-hold music, or you can upload your own custom music & messages

Voicemail

 

Voicemail with an extension or use an Announce Only Voicemail to provide customers with a Recorded Message

Call Detail Records

 

Access real-time user and call analytics from within your account in our client web-based portal

Ring Groups

 

Enables multiple extensions to be joined as a group enabling calls to be routed sequentially or simultaneously to that group

E-911 Support & Compliance

 

We provide E911 Service whereas the phone number associated with your location is registered with the national E911 database

Find Me Follow Me

 

Setup a personal assistant to Find You / Follow You at up to five 5 locations

Toll Free Service

 

Service in which a toll free number can be routed to a specific Auto Attendant, Call Group or Queue, DID Number

Attended Transfer

 

Transfer a call to an Extension, Call Group, or Phone Number after announcing the party being transferred

For additional information and to learn how your company can benefit from Enterprise-grade VoIP Services, contact us at: (305) 503-7782.

Learn more about how your business can grow and handle customers calls without missing a beat and eliminating downtime, call us, we have your number.

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