Call Recording

Companies are moving away from all-or-nothing call recording solutions that force them into soon-obsolete hardware deployments.

Using our VoIP platform, you already use and deploy the UC platform because it delivers a scalable solution to your customers. The call recording, QA and analytics solution you offer should pivot to their needs. Voiceware’s CR (Call Recording) is offered as an affordable monthly service that scales in price with usage. What you won’t have to deliver to your customers is an un-modern call recording solution that won’t scale easily (much less automatically). CR is the pioneer in Call Recording as a Service (CRaaS), and it couldn’t be easier to deliver.

  • Call recording compliance for service providers, carriers and end-users
  • Fully customizable reporting and analytics
  • Unlimited throughput through a single connection
  • PCI compliance masking
  • Unlimited scalability and storage
  • AI-driven voice analytics for sentiment, emotion and content analysis
  • Complete agent interaction management
  • AI-driven keyword and key phrase recognition
  • High availability, Five-Nines reliability (99.999% availability)
  • Meets GDPR, MiFID II, HIPAA, Dodd-Frank, POPI & many other compliance regulations.

Additional Features

  • Mobile Apps (iOS, Android)
  • Windows Browser App
  • Safari Browser App
  • Real-time Analytics
  • Call Quality Monitoring
  • Screen Sharing
  • API Access
  • SMS Call Queueing
  • Voice Recognition IVRs
  • Text to Speech Greeting Generators
  • Skill-based Call Routing
  • HD voice & HD video
  • Professional installation
  • HIPAA compliance BA agreement