Call Center
Provide Voiceware conversations with context.
By integrating your call VoIP platform management applications with Zoho CRM, your team can have the CRM context on every call. Voiceware offers an advanced API (Application Interface) with Zoho CRM allowing for complete campaign calling both inbound/outbound that screens your prospects and provides for seamless prospect engagement which includes Chat, SMS texting, Email and Calling using Click-2-Call features.
Single-click dialing.
Stop wasting time dialing phone numbers and make calls from right inside Zoho CRM. While you’re looking at any of your leads or contacts, just click the call icon to start a call.
Call Analytics.
Measure your sales team’s performance and motivate them to improve with call analytics. Built-in charts and reports let you visualize your call data, and help you figure out how to provide a better customer experience.
Never miss another call with prompt reminders.
Between monitoring multiple deals and having to get dozens of tasks done, it’s hard to keep track of each call you need to make. With the telephony feature’s prompt reminders of your upcoming calls, you’ll never miss out on them.
Chart your way to success.
From pie charts to heat maps, start seeing your everyday sales metrics in the most visually engaging way. Bypass the hassle of analyzing huge volumes of data with a simple, visual representation of your CRM data. With a range of chart styles to choose from, you can create a chart from an existing report, or create one instantly without the need to select a report.
Personalized customer service.
Even if you have hundreds of customers, you can greet them all by name when you connect your phones with CRM. Start building customer relationships by seeing past conversations, notes, and tasks associated with each customer.
Save time with automatic call logging.
Automatic call logging makes manual data entry a thing of the past. Use the call pop-up window to add notes, create follow-up tasks, or assign the contact you spoke with to a sales rep.
Sales Automation
Zoho CRM’s advanced automation capabilities save your sales team time by automatically completing routine tasks, so they can focus on closing more deals faster.
Workflow Rules
- Every time your team follows up with a lead or updates a field, there’s lots of manual work. Use workflows and perform tasks faster.
Macros
- Perform three tasks with one Macro. Send an email, update required fields and also schedule follow-up tasks.
Assignment Rules
- Assign leads based on a particular channel or industry or distribute them equally through the round robin method.
Chart your way to success.
From pie charts to heat maps, start seeing your everyday sales metrics in the most visually engaging way. Bypass the hassle of analyzing huge volumes of data with a simple, visual representation of your CRM data. With a range of chart styles to choose from, you can create a chart from an existing report, or create one instantly without the need to select a report.
Know where your business stands.
You shouldn’t have to manually track the increase and decrease of individual sales parameters, such as number of leads created per month, the number of deals closed daily, etc. Our AI-powered Anomaly Detector widget compares your actual sales performance with the predicted trend, and lets you know where there was a deviation from the projected sales pattern.
Don’t ignore your KPIs.
From a scorecard that follows top deals to a dashboard that monitors current growth indices, Zoho CRM’s KPIs give you a complete picture of the essential sales figures, so that your team can identify and concentrate on the areas that need improvement.
Compare and Contrast
Compare a variety of metrics across multiple modules, such as users, teams, roles, territories, etc. Create a comparison table, weigh in on a range of parameters, and look at how the metrics fare against each other.
Break Sales Records Without Breaking a Sweat.
Turn your organization’s objectives into achievable targets. Assign and monitor targets to know where you stand. Customize your target meter the way you want it to be: a dial gauge, a bar chart, a watch list, and more.
Get exact data to understand your sales and revenue
Analyze every sales activity, track the numbers at every stage of your sales pipeline, and create a valued proposition for the prospects that your team strives to convert into customers or members. If you are a healthcare provider, Voiceware understands your needs, visit our website and learn how you can expand your outreach programs into valued assured revenue.
Stay in Control of your Sales Pipeline.
Analyze every sales activity and track the numbers at every stage of your sales pipeline. Create funnels for those metrics that matter and know when there is a significant drop or rise in your sales pipeline. With funnels, see your conversion rates identify where the potentials churn the most and measure the overall efficiency of your sales process.
In-depth CRM analytics to help you make smarter business decisions.
From lead analytics to deal with insights, activity stats, and email analytics, monitor every aspect of your sales cycle anytime, anywhere with pre-defined dashboard views. Create customized dashboards with sales analytical widgets, such as charts, target meters, KPIs, and funnels. Make informed decisions and start celebrating sales success with actionable data intelligence.